In these terms and conditions, the following terms have the following meanings:

Reflection period:
the period within which the consumer can exercise his right of withdrawal.
Consumer:
the natural person who does not act in the exercise of a profession or business and who concludes a distance contract with the entrepreneur.
Day:
calendar day.
Duration of transaction:
a distance contract related to
a series of products or services, the purchase and delivery obligations of which are spread over a certain period.
Durable medium:
any tool that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation or use for a period that is tailored to the purpose for which the information is intended, and that allows unaltered reproduction of the stored information.
Right of withdrawal:
the consumer's right to cancel the distance contract within the cooling-off period.
Entrepreneur:
the natural or legal person who offers products remotely to consumers.
Distance agreement:
an agreement based on a business system for selling products and services at a distance, including concluding the agreement using techniques for distance business communication.
Distance communication technology:
the means used to conclude an agreement without the consumer and entrepreneur having to be present in the same room at the same time.

MINDSCOPIC®A brand of KIKO MANAGEMENT NL B.V.Robert Schumandomein 26229 ES MaastrichtNetherlands
Telephone number: +32 471 29 61 86URL: www.mindscopic.comVAT number: NL860413421B01KVK: 75834197

These general terms and conditions apply to every quotation from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before concluding the distance contract it will be indicated that the general terms and conditions can be viewed at the entrepreneur and that they can be sent as soon as possible and free of charge at the request of the consumer.

If the distance contract is concluded digitally, - notwithstanding the previous article and before the distance contract has been concluded - the text of these general terms and conditions can be made available to the consumer electronically, in such a way that the text is easy to read. can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the consumer can view the general terms and conditions electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

If specific product and service conditions apply in addition to these conditions, the second and third articles remain applicable mutatis mutandis. In the event of conflicting conditions, the consumer can rely on the relevant conditions that are most favorable to him.

If a quotation has a limited period of validity or other specific conditions, this will be expressly stated in the quotation.

The quotation contains a complete and accurate description of the products and services offered. The description is sufficiently detailed to enable a proper assessment of the quotation by the consumer. The images used by the entrepreneur are faithful representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.

Each quotation contains such information that it is clear to the consumer what rights and obligations are associated with accepting the quotation. This concerns in particular:

• the price includes VAT
• possible shipping costs
• the manner in which the agreement is concluded and the required signatures
• the applicability of the right of withdrawal
• the payment method, delivery and execution of the contract
• the period for acceptance of the quotation, or the period within which the entrepreneur guarantees a certain price
• the amount of the rate for distance communication if the costs of using the technology for this purpose have been calculated on a different basis than the usual rate for communication
• the archiving of the agreement after execution and how the consumer can consult the agreement in that case
• the way in which the consumer can check the data provided by him in the context of the agreement before concluding the agreement and can correct it if desired
• any other language in the agreement, including Dutch
• the code of conduct that the entrepreneur must adhere to and the way in which the consumer can consult this code of conduct electronically
• the minimum term of the distance contract in the event of an extension of the transaction.

Subject to the provisions in Article 4, the agreement is concluded when the consumer has accepted the quotation and therefore meets the conditions.

If the consumer has accepted the quotation electronically, the entrepreneur will immediately and electronically confirm receipt of the acceptance of the offer. As long as the entrepreneur has not confirmed receipt of the acceptance, the consumer can terminate the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe internet environment . If the consumer has the option to pay electronically, the entrepreneur will take appropriate security measures.

Within the legally applicable frameworks, the entrepreneur is entitled to check whether the consumer can meet his payment obligations, as well as all important facts and factors that guarantee the responsible conclusion of a distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
When delivering the product or services, the entrepreneur will send the following information, in writing, or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

• the visiting address of the company where the consumer can file complaints
• the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the cooling-off period and the right of withdrawal
• Information about post-purchase warranties and after-sales service
• Article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement.
• The requirements for terminating the agreement if the term of the agreement is one year or more, or if the agreement has an indefinite term.
• In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Delivery of products
We offer a 30-day money back guarantee! If you purchase one (1) unit, you can return your used packaging to our headquarters within 30 days. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange. During the cooling-off period, the consumer must handle the product and packaging with care. If the consumer wishes to exercise the right of withdrawal, he must return the product with all accessories supplied and, if reasonably possible, in the original condition and packaging, in accordance with the above requirements and instructions.

Delivery of services
After the performance of services, the consumer has the right to to terminate the agreement within 30 days without giving reasons, from the day on which the agreement was entered into. In order to exercise the right of withdrawal, the consumer must comply with the reasonable and clear instructions.

If the consumer makes use of the right of withdrawal, he only has to pay the costs involved in returning the product. If the consumer has paid, the entrepreneur will refund this amount as soon as possible but no later than 14 days after return or cancellation of the order. refund.

The entrepreneur may, to the extent provided for in paragraphs 2 and 3, exclude the right of withdrawal by the consumer. Exclusion of the right of withdrawal only applies if the entrepreneur has stated this clearly and in time before the agreement was concluded.

Exclusion of the right of withdrawal is only possible for:

• products manufactured by the entrepreneur according to the consumer's specifications;
• producten die van duidelijk persoonlijke aard zijn;
• products that cannot be returned due to their nature;
• products that spoil or age quickly;
• products whose prices are subject to fluctuations on the financial market and over which the entrepreneur has no influence; individual newspapers and magazines;
• individual newspapers and magazines;
• all products for which it cannot be determined that they are the original product that was supplied by .

As long as the period of validity stated in the quotation applies, the prices of the products and services offered will not be increased, except for price changes as a result of changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices if those products are subject to price fluctuations on the financial market over which the entrepreneur has no influence. The subjection to price fluctuations and the fact that the prices stated are target prices are stated in the quotation.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

• these are the result of legal regulations or provisions; or
• als het de consument is toegestaan de overeenkomst op te zeggen met ingang van de dag waarop de prijsverhoging ingaat.

Alle genoemde prijzen in de offerte zijn inclusief btw.

The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the quotation, the reasonable requirements of reliability and usability and the legal provisions and/or government regulations in force on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. A warranty provided by the entrepreneur, his manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

The entrepreneur exercises the utmost care with regard to the receipt and execution of orders for products and when assessing requests for services. The place of delivery is the address that the consumer has made known to the entrepreneur.

Taking into account what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders urgently, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will receive notice of this within 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without further costs.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid, in whole or in part, as soon as possible, but no later than within 30 days after dissolution. If delivery of an ordered product is not possible, the entrepreneur strives to make a product available for replacement. Before delivery, it will be stated in a clear and understandable manner that a product is a replacement. The right of withdrawal can never be excluded with regard to the replacement of products. In the event of a return, the costs will be borne by the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or to a representative designated in advance and announced to the entrepreneur, unless expressly stated otherwise. has been agreed. If you receive a damaged product, you must report this by email within three days.

Dissolution
The consumer can at any time terminate an agreement that has been entered into for an indefinite period and that relates to regular delivery of products (including electricity) and services, taking into account the requirements for termination and a notice period of no more than one month.The consumer may at any time terminate an agreement that has been entered into for a fixed period and that relates to regular delivery of products (including electricity) and services, at the end of the established period and taking into account the valid notice period of no more than one month.

In agreements as stated in the previous paragraph, the consumer can:

• terminate the agreement at any time and without restrictions at a specific time or during a specific period;
• terminate the agreement in the same manner as it was concluded
• terminate the agreement at any time with the same notice period as the entrepreneur.

Extension
An agreement that has been entered into for a fixed period and that relates to regular delivery of products (including electricity) or services cannot be automatically extended or converted to a fixed term.

Not with standing the previous paragraph, the agreement entered into for a fixed period and relating to the regular delivery of newspapers, weeklies and magazines can be automatically extended for a period of three months. The consumer can terminate this extended agreement at any time at the end of the extension period with a notice period of one month.

An agreement that has been entered into for a specific period and that relates to the regular delivery of products and services can only be automatically extended to an agreement for an indefinite period if the consumer has terminated the agreement at any time with a notice period of no more than one month and a notice period of no more than three months, but less than once a month, if the agreement concerns the regular delivery of daily newspapers, weeklies and magazines.

An agreement that has been entered into for a fixed period and that relates to regular delivery of daily newspapers, weeklies and magazines (trial subscriptions and introductory offers) cannot be automatically extended and will be automatically terminated after the trial or introductory period.

Duration

If an agreement has a term of more than one year, the consumer can terminate it at any time after one year with a notice period of no more than one month, unless reasonableness and fairness of termination of the agreement applies before the end of the agreed period. term.

Unless otherwise agreed, the consumer must pay the amounts due within 7 days after the cooling-off period referred to in Article 6, paragraph 1, has started. For services provided, the reflection period starts after the consumer has received confirmation of the agreement.

For the sale of products to consumers, the entrepreneur cannot stipulate more than 50% advance payment in the general terms and conditions. If an advance payment is required, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s) before the agreed payment has been made.

The consumer has the obligation to report inaccuracies in payment details to the entrepreneur.

If the consumer is in default, the entrepreneur has the right, subject to legal restrictions, to charge the fair costs communicated to the consumer.

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of the period in which the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

Agreements between entrepreneurs and consumers valid under these general terms and conditions are exclusively governed by Dutch law.

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the customer and must be recorded in writing in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.