Shipping & returns
Shipping time of Orders
Depending on where you live, the time it may take for your order to reach you, may vary.
Between 2 – 5 workdays to countries below:
- The Netherlands
- Belgium
- France
- Luxembourg
- Germany (DACH)
- Italy
- Spain
Between 5-10 workdays to countries below:
- Eastern Europe
- United Kingdom
- Iceland
- Sweden
- Norway
- Denmark
Our policy lasts 30 days. When purchasing one (1) unit you can send your used packaging back to our headoffice within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, we have to receive the original MINDSCOPIC® packaging at our head office.
Additional non-returnable items:
- Gift cards
- Downloadable e-books
- Free products or samples
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to: MINDSCOPIC®, Robert Schumandomein 2, 6229 ES Maastricht NL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Robert Schumandomein 2, 6229 ES Maastricht NL.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please be aware of the new customs rules for UK citizens. There is a threshold value that you need to take into account for your orders. If you exceed this value the customs are at your own expense.
Below you’ll find a copy of the information given by the UK Government. https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Customs Duty
You’ll be charged Customs Duty on all goods sent from outside the UK (or the UK and the EU if you’re in Northern Ireland) if they’re either:
- excise goods
- worth more than £135
If you’re charged Customs Duty, you’ll need to pay it on both:
- the price paid for the goods
- postage, packaging and insurance
| Type and value of goods | Customs Duty |
|---|---|
| Non-excise goods worth £135 or less | No charge |
| Gifts above £135 and up to £630 | 2.5%, but rates are lower for some goods – call the helpline |
| Gifts above £630 and other goods above £135 | The rate depends on the type of goods and where they came from – call the helpline |
You pay Customs Duty on excise goods of any value.